256-Bit SSL Encrypted & Data Protected

Privacy &
Data Protection

We value the trust you place in us. This document outlines how your personal information is collected, processed, and safeguarded when shopping on SVastra.

Last updated: September 2026
PCI-DSS & SSL Compliant
Zero Third-Party Data Selling
01

Commitment to User Privacy

SVastra respects your privacy and is committed to protecting the personally identifiable information you share with us. We adhere to the highest consumer data protection standards in India and ensure that all customer interactions remain confidential and secure.

02

Information We Collect

Personal & Delivery Details
  • Full name, email address, and active mobile number
  • Shipping & billing address with pincode
  • Order history, reviews, and support ticket records
Automated Technical Data
  • Device type, browser version, and IP address
  • Session cookies for login authentication and cart persistence
  • Anonymized usage analytics to optimize site performance
03

How We Use Collected Information

Order Fulfillment: Processing transactions, printing shipping waybills, and delivering packages to your doorstep.
Delivery Notifications: Dispatching real-time SMS and WhatsApp updates regarding shipment tracking and estimated delivery dates.
Customer Support: Assisting you with returns, replacements, refunds, or general product inquiries.
Fraud Prevention: Detecting fraudulent transactions and securing payment gateway interactions.
04

Data Protection & Payment Security

256-Bit SSL Encryption

All data exchanged between your browser and our servers is secured via industry-standard SSL encryption. We never store raw debit/credit card CVVs.

Zero Data Selling Promise

We strictly do not sell, lease, or rent customer personal information to third-party advertisers. Your data is used exclusively for service fulfillment.

05

Sharing With Service Partners

We share the minimum information required to fulfil your order. We do not sell your data. Information is shared only with:

Payment partners: Card, UPI and netbanking payments are processed by PCI-DSS compliant payment aggregators (including GoKwik and its partner gateways). We do not see or store your full card number, CVV or UPI PIN.
Logistics partners: Your name, address and phone number are shared with courier companies to deliver your order and provide tracking.
Communication tools: Email and SMS/WhatsApp providers used to send order confirmations and delivery updates.
Legal requirement: Where disclosure is required by law, court order or a valid request from a government authority.

We retain order and account records for as long as your account is active and thereafter only as required for tax, accounting and legal purposes.

06

Your Privacy Rights & Choices

As a valued SVastra customer, you have full control over your personal data:

Right to review & update address book
Right to request complete account deletion
Right to opt out of promotional emails
Right to manage non-essential browser cookies
Grievance & Privacy Contact

Questions About Your Data?

To ask a question about this policy, access or delete your data, or raise a grievance, write to us and we will respond within a reasonable timeframe (typically within 15 days).

Email: svastrastore@gmail.comPhone / WhatsApp: +91 75075 99315Hours: 9:00 AM – 9:00 PM, all daysLocation: Nagpur, Maharashtra, India