Returns · Refunds · Cancellations

Refund &
Cancellation Policy

How to cancel an order, return an item, and when to expect your money back. This policy applies to all orders placed on SVastra.

Track / Manage Orders

Last updated: September 2026

7-Day Return Window

Refunds in 5–7 Business Days

Order Cancellation

You can cancel an order free of charge any time before it is dispatched. Request cancellation from the My Orders page or by emailing us.

Once an order has been dispatched it cannot be cancelled. You may instead refuse delivery or raise a return after delivery, subject to the conditions below.

For prepaid orders cancelled before dispatch, the full amount is refunded to the original payment method.

Return & Exchange Eligibility

You may request a return or exchange within 7 days of delivery, unless a different window is shown on the product page. To be eligible, the item must be:

Accepted for return

Unused, unwashed and undamaged
With all original tags and packaging
Wrong item received, or item damaged / defective on arrival

Not eligible for return

Items marked "non-returnable" or "final sale" on the product page
Blouses / fabric that has been stitched, altered or washed
Items returned without tags, or after the return window

Minor variation in colour due to screen settings, and the natural irregularities of handloom weaves, are not considered defects.

How to Raise a Return

1Go to My Orders, select the item and choose "Return / Exchange", or email svastrastore@gmail.com with your order ID and reason.
2Our team reviews the request within 1–2 business days and arranges a pickup where the pincode is serviceable, or shares a self-ship address.
3Once the item reaches us and passes a quick quality check, your refund or exchange is processed.

Refund Method & Timeline

Prepaid orders: refunded to the original payment method (UPI / card / netbanking). The amount is initiated within 2 business days of the return passing quality check and typically reflects in your account within 5–7 business days, depending on your bank.

Cash on Delivery orders: refunded by UPI or bank transfer to the account details you provide, within the same 5–7 business day window.

Exchanges: the replacement is dispatched once the original item is received and checked. If the new item costs more, the difference is payable; if less, the difference is refunded.

Shipping charges (if any) are non-refundable, except where the return is due to our error (wrong or damaged item), in which case the full amount including shipping is refunded.

Failed Payments & Non-Delivery

If money is debited but the order is not confirmed, it is normally auto-reversed by your bank or the payment provider within 5–7 business days. If it is not, contact us with your transaction reference and we will assist. If a shipment is lost in transit or marked undelivered and returned to us, we will re-ship or refund in full.

Returns & Refunds Support

Need Help With a Return?

Email us with your order ID and we will respond within 24–48 business hours.

Email: svastrastore@gmail.comPhone / WhatsApp: +91 75075 99315Hours: 9:00 AM – 9:00 PM, all daysLocation: Nagpur, Maharashtra, India