Platform Agreement & Guidelines

Terms &
Conditions

Please review these terms carefully before browsing or placing orders on SVastra. By using our platform, you agree to these legal conditions.

Last updated: September 2026
Governed by the Laws of India
Applies to Web & Mobile
01

Introduction & Acceptance

Welcome to SVastra ("SVastra", "we", "our", or "us"). These Terms and Conditions govern your access to and use of the website, mobile services, and purchasing systems. By accessing, browsing, or placing an order on our platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy.

02

Account Registration & Security

You must be at least 18 years of age or possess legal parental/guardian consent to make purchases.
You are solely responsible for maintaining the confidentiality of your login credentials and password.
You agree to provide true, accurate, and current contact and address details during checkout.
SVastra reserves the right to suspend or terminate accounts that engage in fraudulent behavior or policy violations.
03

Orders, Pricing & Payments

Order Placement & Verification

All orders are subject to stock availability and validation checks. Order confirmation emails or SMS do not signify final acceptance; SVastra reserves the right to cancel any order due to pricing errors or inventory discrepancies.

Currency & Secure Payments

All prices are listed in Indian Rupees (INR) and are inclusive of applicable GST unless stated otherwise. We accept UPI, Credit/Debit cards, Net Banking and Cash on Delivery (COD) where available. Online payments are processed by third-party PCI-DSS compliant payment aggregators (including GoKwik and its partner gateways); SVastra does not store your card or UPI credentials.

04

Shipping, Delivery & Risk of Loss

Estimated delivery times (typically 3–6 business days) are approximate and may vary due to logistics or location factors.
Shipment tracking information will be provided via SMS and WhatsApp once the package is dispatched with our courier partners (Delhivery, etc.).
Risk of loss transfers to the customer once physical delivery has been completed and verified at the provided shipping address.
05

Returns, Refunds & Shipping

Returns & Refunds

Eligible items may be returned or replaced within the return window shown on the product page (typically 7 days of delivery). Full terms, timelines and non-returnable items are set out in our Refund & Cancellation Policy.

Shipping & Delivery

Dispatch and delivery timelines, charges and serviceable areas are set out in our Shipping & Delivery Policy. Risk of loss passes to you once the order is delivered to the address provided.

06

Intellectual Property & Law

All materials, trademarks, brand logos, product descriptions, website designs, and source code are the exclusive intellectual property of SVastra. These terms are governed by the laws of India. Any legal dispute shall be subject to the exclusive jurisdiction of the competent courts in India.

Customer Support

Questions or Clarifications?

For any question about these Terms or your order, contact us and we will respond within 24–48 business hours.

Email: svastrastore@gmail.comPhone / WhatsApp: +91 75075 99315Hours: 9:00 AM – 9:00 PM, all daysLocation: Nagpur, Maharashtra, India